Ordered Double Decker stroller from Allpetstrollers.com but they sent the wrong product. Ok...so I called them let them and so far everything is fine...they apologize and told me that they would send me a return authorizatin number in a few days. Good...thought my problem was solved...NOT. Didn't receive the return authorization. Tried again...and again...same conversation everytime. After several phone calls and emails, I was unable to get any assistance in having this company pickup the wrong stroller (which was a single carrier) and send me the correct stroller. Has been over a month now with no success. Customer service agent (only one agent handled the phones who could barely speack any English) was very dismissive and patronizing even though it was their mistake. I wasn't asking for a refund but an exchange for the product I paid for. I received no assistance at all with this process. Now I'm stuck with a product I didn't want and that can barely meet my needs considering I have 7 cats (mostly strays) that will need transportation to and from the Vet for required, state mandated medical services. I would advise strongly against ordering from this company for anything. It's just not worth the risk considering there are so many other companies out their that offer the same products. The company information is as follows:
email: allpetstroller@yahoo.com
By standard mail: Factory Direct Wholesale, LLC
1268 Old Alpharetta Road
Alpharetta, GA 30005
By phone:770-346-8653 (between 9 a.m. and 6 p.m. eastern time zone)
Have filed complaint with BBB. This was a simple transaction that should have been handled easily without the patronizing and rude customer service. Will let you know what the outcome is once the BBB has completed their inquiry. In the meantime, I am without the number of carriers I required due to their oversight and with the care of so many animals, this was money I could have used elsewhere for their care. It's hard enough on those willing to take care of strays and other animals without companies or people like this.
If you have had similar dealings with this company or one like it, please feel free to post.
May God Bless you and all his precious animals!!!
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